Customer Service Representative - Cranberry Township, PA
Job Description ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is On-Site at the location detailed in the job post. One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization. We Are Patterson! Patterson Companies, Inc. is focused on providing the best products, technologies, services and business solutions to the animal and oral health markets. We are seeking a motivated individual with a customer service aptitude to join our Pittsburgh team. This is an opportunity to work alongside the best in the dental industry to provide a first-class customer service. Join a company that is Passionate, Focused, Always Advancing, and People-First. As a Customer Service Representative, you are responsible for assisting internal and external customers and sales representatives with order entry with professionalism, skill, and expediency.
Responsibilities:
Administrative:
Accurately process and ensure accuracy of customer transactions in order entry system such as orders, quotes, returns, etc. Maintain accurate customer and territory records, facility records, and document all customer interaction. Generation of reports Monitor scheduled shipment dates to ensure timely delivery. Accurately maintain and ensure regulatory guidelines are met according to Company, State, and Federal policies. Gain understanding of and adhere to Accounts Receivables policies and practices. Verify price and terms in accordance with standard procedures and customer profitability profiles. Multitask and work within multiple computer systems and communication platforms simultaneously. Maintain a current knowledge of company products, policies and procedures Customer Support:
Develop strong working relationships across the business/functions, as well as with customers and manufacturing partners. Provide impeccable customer service and sales support; respond to customer queries, answer questions and solve problems in a timely fashion. Communicate any pertinent information received from customers to the outside sales representative or appropriate management. Identify customer requirements and expectations in order to recommend specific products and/or solutions. The Customer Service Representative may perform other duties as assigned Upgrades telephone orders. Introducing and promoting new products during calls. May also place outbound calls to existing customers to identify and suggest additional products and increase sales and services. Additional Qualifications/Responsibilities Job Qualifications High School Degree or equivalent Exceptional customer service and organizational skills Accuracy and strong attention to detail Effective verbal, written, and interpersonal communication skills General computer proficiency including knowledge of MS Office Preferred Qualifications Associate's Degree or equivalent combination of education and experience. Proficiency in SAP or related ERP What's In It For You:
We provide competitive benefits, unique incentive programs and rewards for our eligible employees:
Full Medical, Dental, and Vision benefits and an integrated Wellness Program. 401(k) Match Retirement Savings Plan. Employee Stock Purchase Plan (ESPP). Paid Time Off (PTO). Holiday Pay & Floating Holidays. Volunteer Time Off (VTO). Educational Assistance Program (Tuition Reimbursement). Full Paid Parental and Adoption Leave. LifeWorks (Employee Assistance Program). Patterson Perks Program. Recommended Skills Administration Attention To Detail Coordinating Customer Service Enterprise Resource Planning Interpersonal Communications Apply to this job. Think you're the perfect candidate? Apply on company site $(document).ready( function() $(#ads-desktop-placeholder).html(
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n Estimated Salary: $20 to $28 per hour based on qualifications.
Responsibilities:
Administrative:
Accurately process and ensure accuracy of customer transactions in order entry system such as orders, quotes, returns, etc. Maintain accurate customer and territory records, facility records, and document all customer interaction. Generation of reports Monitor scheduled shipment dates to ensure timely delivery. Accurately maintain and ensure regulatory guidelines are met according to Company, State, and Federal policies. Gain understanding of and adhere to Accounts Receivables policies and practices. Verify price and terms in accordance with standard procedures and customer profitability profiles. Multitask and work within multiple computer systems and communication platforms simultaneously. Maintain a current knowledge of company products, policies and procedures Customer Support:
Develop strong working relationships across the business/functions, as well as with customers and manufacturing partners. Provide impeccable customer service and sales support; respond to customer queries, answer questions and solve problems in a timely fashion. Communicate any pertinent information received from customers to the outside sales representative or appropriate management. Identify customer requirements and expectations in order to recommend specific products and/or solutions. The Customer Service Representative may perform other duties as assigned Upgrades telephone orders. Introducing and promoting new products during calls. May also place outbound calls to existing customers to identify and suggest additional products and increase sales and services. Additional Qualifications/Responsibilities Job Qualifications High School Degree or equivalent Exceptional customer service and organizational skills Accuracy and strong attention to detail Effective verbal, written, and interpersonal communication skills General computer proficiency including knowledge of MS Office Preferred Qualifications Associate's Degree or equivalent combination of education and experience. Proficiency in SAP or related ERP What's In It For You:
We provide competitive benefits, unique incentive programs and rewards for our eligible employees:
Full Medical, Dental, and Vision benefits and an integrated Wellness Program. 401(k) Match Retirement Savings Plan. Employee Stock Purchase Plan (ESPP). Paid Time Off (PTO). Holiday Pay & Floating Holidays. Volunteer Time Off (VTO). Educational Assistance Program (Tuition Reimbursement). Full Paid Parental and Adoption Leave. LifeWorks (Employee Assistance Program). Patterson Perks Program. Recommended Skills Administration Attention To Detail Coordinating Customer Service Enterprise Resource Planning Interpersonal Communications Apply to this job. Think you're the perfect candidate? Apply on company site $(document).ready( function() $(#ads-desktop-placeholder).html(
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n Estimated Salary: $20 to $28 per hour based on qualifications.
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